Frequently Asked Questions

We provide answers to many of the most frequently asked questions (also called a "FAQ") on our FAQ page. If you have a question please check for an answer in the FAQ before contacting customer support. Checking the FAQ is often the fastest way to answer a question about playing at Pantasia.

24 Hour Support

Our Customer Support team is available 24 hours a day, every day. Our Customer Support receive the best training possible and are ready to solve any problems or answer any questions you may have aboiut playing at Pantasia.

Customer satisfaction is our top priority. If you have any comments about our online casino, whether good or bad, then we would genuinely like to hear from you.

Live chat is the most convenient way to reach us, especially if you don't like waiting on hold.

Our agents are standing by to help you. Click to chat.

Live chat by LivePerson

Instant Live Chat

Click the blue button to immediately chat with our support staff. This is the fastest way to reach customer support.

Email

The support team is available at support@pantasia.com and they are waiting to help with any technical questions you may have. They would also be glad to accept any complaints, praise or suggestions.

The accounts department handles enquiries related to your casino account, the cashier, making a deposit, withdrawals or promotions.

The casino manager is available if your issue cannot be resolved by customer support.

Phone

We have the following toll-free phone numbers if you wish to call us, any time. Please have your username ready.

NOTE: To avoid waiting on hold use our Live Chat. It's the blue button above!

From the US: 1 866 725 8046

From the UK: 0808-2347596

From all other countries: +5999 433 8828

We have a toll-free fax number (1 866 356 2549) but if you need to send documents it is best to email them to faxback@pantasia.com.